IT Managed Support

Our Managed IT Support for businesses is local, reliable, friendly and straight-forward. Our tiered approach offers as much or as little support as you need with no hidden costs or unnecessary charges. Our managed IT Support is designed to efficiently take care of all of your IT problems and needs. No fuss, just efficient reliable support. We believe IT Support should be simple, so we’ve designed 3 packages for you to choose from:

Unlimited

Our unlimited package gives you unlimited IT support, both onsite and remote.

Onsite means we physically tend to the matter in person if we cannot fix or advise remotely (via the internet or over the telephone) to ensure solutions are in place, so you can focus on being productive.

We won’t charge you for your initial setup. That’s completely free.

Remote

Our remote package offers the same responsive and reliable support. The only difference is onsite visits are not included. We can of course still tend to the matter in person, but this will be at an additional cost.


We give our full and immediate attention to each matter, and onsite visits are offered at a discounted rate over adhoc requests.

Adhoc

Aside from our support packages, we also provide a range of IT services on an adhoc basis. There’s no contract. You just get in touch when you need us, and we’ll respond quickly.

With each request, we endeavour to communicate our strategies in a clear and transparent manner while aligning our work with your company vision and goals.

These are the adhoc services & solutions we offer:

Adhoc Support & Consultancy

We can provide expert technical advice to help you with all aspects of your ICT infrastructure, supporting you in your business. Our ad-hoc IT support services means you can pay by the hour for our expert services without an ongoing support being in place.

The tried and tested approach we have to project management has proved highly effective and has earned us a strong reputation with our clients.

Data Recovery

If you’ve lost work, data or digital memories like family photos, we can recover it. We work with a 3rd party data recovery company which means we’re able to retrieve from almost any hard drive, laptop, tablet, USB stick, memory card, or any other device.

You may also want to use our recovery service if your devices aren’t responding, files are corrupted, or your computer won’t boot.

If you’re unsure about what you need, just give us a call and we’ll advise you as best as we can.

Cloud Service Support

Using the cloud to house your Office 365 applications can be really helpful. It frees up space across company hard drives, emails are backed up, you have more mailbox space, and you can access your emails much easier from mobile and tablet devices. If this is something you’re interested in, talk to us about managing a complete migration for your business. We ensure a smooth transition with no loss of email or other data.

Unlimited & Remote Packages: What's included?

24/7 Server & Internet Line Monitoring:

Your entire system (servers, desktops and network) is constantly monitored. As soon as we know about an issue, we get to work on providing solutions before anyone is affected.

Preventative Maintenance:

Computers are temperamental, but prevention is still better than a cure. By focusing on prevention we aim to stop IT problems from occurring in the first place.

Free IT Consultancy & Future Planning:

Both our support packages give our customers free IT Consultancy and advice services. Whether you’d like to discuss the future viability of a cloud service or new equipment, we can help.

Scheduled Health Checks:

We run health checks regularly for a faster, cleaner system. We do this out of hours so you’re not affected.

Daily Backups:

The importance of backups in a business environment cannot be understated. We make sure you’re always covered.

Remote Support:

All remote access is entirely secure using the most advanced techniques and software. We’re very conscious about the security of your network and your data.

Support for all of your Devices:

Although we specialise in Apple Computers, We can support you no matter what systems you’re using. Unlike many IT support companies, we don’t believe you should be charged for using a mix of different computer systems. Sp we don’t charge extra if your business has a mix of Windows, Mac & Linix PCs in use. We’ll support them all no matter what.

Allocated Engineers:

Instead of having a different engineer each time you call on us, our engineers are allocated to you. They get to know the working of your systems, your requirements and your preferences. They will work alongside you personally and make sure everything is working smoothly.

Business Grade Anti-Virus:

We provide comprehensive and up-to-date protection against viruses to keep your system clean and healthy.

Talk Directly to Engineers:

When you phone up, you press 1 button and we put you in touch with the people who can fix your problem. No speaking to you account manager first, no multi-levelled helpdesk system. Just simple, direct contact with expert engineers at any time. That’s why issues can be investigated promptly and often resolved within minutes. We make sure you can talk to us in any way you need to; office phone, mobile, email, remote access and even through social media.

Our team of engineers and in-house specialists will work alongside your company to ensure the smooth running of your systems and help with any other services that you require, such as bespoke programming and project management.

How Much Will It Cost Me?

Everyone is different. Each with their own individual needs and preferences. So are packages we offer. We tailor our services to meet the specific needs of you and your business which means you don’y pay for services you don’t need. Use the form below to get a simple quote, based on your current setup.

Get a Quote

Still not sure which package to choose? Talk to us

If you’re unsure about which package might be suitable, or you’re reconsidering your current IT support provider, we’d be happy to meet with you and discuss your specific needs.

Call: 01842 775070 or email its.sales@fenstreamtechgroup.co.uk

Switching Provider

When we step back and look at the IT Support market, we’re proud to have a service that strips out the complexity in favour of honest, local and comprehensive support that you can trust. So if you’re questioning your current provider or feel they’re not the right fit, have a conversation with us. We’d be very happy to chat over the phone, or meet you at your premises to talk through your IT and business needs.

We’ve handled switches for dozens of satisfied customers, and we’re confident we can provide you with a better service that saves you money at the same time. Switching your IT support is straight-forward and easy to do, and we make the transition as smooth as possible so your business isn’t interrupted.

At Fenstream, we believe in turning the complex into the simple. This ethos affects everything we do, including our approach to finding solutions, the way we communicate (clear and jargon-free), the packages we offer, and the way we do business in general. So why not give us a call see what we can do to help your business.